MediaSocio is a social media marketing, automation, scheduling, analytics, and content management platform designed to help businesses, creators, agencies, and professionals manage their digital presence more efficiently.
This Privacy Policy explains how MediaSocio, operated by Avaria Inc. (“MediaSocio,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects personal information when you use our website, platform, applications, integrations, and related services.
1. Information We Collect
We may collect information that you provide directly, information generated through your use of MediaSocio, and information authorized through connected third-party social media platforms.
1.1 Account Information
When you create an account, subscribe to a plan, or use our services, we may collect:
- Full name
- Email address
- Phone number
- Company or business name
- Username and password
- Billing information
- Profile photo or avatar
- Country, language, and timezone preferences
1.2 Social Media Account Information
When you connect a social media account to MediaSocio, we may collect or access information authorized by you through the relevant social media platform.
- Social media profile name
- Page, group, or account ID
- Profile picture
- Follower count or audience statistics
- Page or account permissions
- Published posts
- Scheduled content
- Comments, messages, or engagement data, where permitted
- Analytics and performance metrics
This may include integrations with platforms such as Facebook, Instagram, LinkedIn, X/Twitter, TikTok, YouTube, Pinterest, or other supported platforms. We only access social media data based on the permissions you grant during the connection process.
1.3 Content You Upload or Create
MediaSocio may collect and store content that you upload, create, schedule, publish, or manage through the platform, including:
- Text posts
- Images
- Videos
- Captions
- Hashtags
- Comments
- Campaign content
- AI-generated content prompts and outputs
- Drafts and scheduled posts
1.4 Usage and Technical Information
We may automatically collect technical and usage information, including:
- IP address
- Browser type
- Device type
- Operating system
- Login activity
- Pages visited
- Features used
- Error logs
- Security logs
- Referring URLs
- Cookies and similar tracking technologies
1.5 Payment Information
If you purchase a paid plan, your payment may be processed by third-party payment providers. We may collect limited billing details such as billing name, billing email, subscription plan, payment status, invoice records, and transaction reference.
We do not store full credit card details unless explicitly handled by a compliant payment provider.
2. How We Use Your Information
We use your information to:
- Create and manage your MediaSocio account
- Provide access to our platform and services
- Connect and manage your social media accounts
- Schedule, publish, and manage social media content
- Display analytics, reporting, and engagement insights
- Enable AI-assisted content generation
- Provide customer support
- Process payments and manage subscriptions
- Improve platform performance and user experience
- Detect fraud, abuse, unauthorized access, or security threats
- Comply with legal, regulatory, and platform requirements
- Send service updates, security notices, and important account notifications
We may also use your information for marketing communications where permitted by law. You may opt out of promotional emails at any time.
3. Social Media Platform Integrations
MediaSocio allows users to connect third-party social media accounts. When you connect a social media account, you authorize MediaSocio to access certain information and perform permitted actions on your behalf, depending on the permissions granted.
These actions may include:
- Reading profile or page information
- Displaying account statistics
- Scheduling and publishing posts
- Reading post performance metrics
- Managing comments or engagement features
- Displaying follower or audience information
- Supporting campaign and content management workflows
MediaSocio does not sell your social media account data. Your use of connected social media platforms is also governed by the privacy policies and terms of those platforms.
4. Facebook and Meta Data Usage
If you connect Facebook or Instagram services through MediaSocio, we may access only the data you authorize through Meta’s permission system.
This may include:
- Public profile information
- Facebook Page information
- Instagram Business or Creator account information
- Page access permissions
- Content publishing permissions
- Comment management data, where enabled
- Analytics and insights, where permitted
MediaSocio uses this data only to provide platform functionality such as social account connection, content scheduling, publishing, analytics, and comment-related features.
We do not use Facebook or Meta data for unauthorized advertising, resale, profiling outside the platform purpose, or unrelated third-party sharing.
5. Cookies and Tracking Technologies
MediaSocio may use cookies and similar technologies to keep users logged in, remember preferences, improve security, analyze website traffic, measure platform performance, and support marketing where permitted.
You can manage cookies through your browser settings. Some platform features may not function properly if cookies are disabled.
6. How We Share Information
We may share information with trusted third parties only when necessary to operate MediaSocio, including:
- Hosting providers
- Payment processors
- Email service providers
- Analytics providers
- Customer support tools
- Security and fraud prevention providers
- Social media platforms connected by the user
- Legal or regulatory authorities, where required
We do not sell your personal information.
We may disclose information if required by law, court order, government request, or to protect our rights, users, systems, or the public.
7. Data Storage and Security
We use reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, misuse, loss, alteration, or disclosure.
- Secure server infrastructure
- Password protection
- Access controls
- Encryption where appropriate
- Activity monitoring
- Security reviews
- Limited employee or contractor access
However, no online service can guarantee absolute security. Users are responsible for keeping their login credentials secure.
8. Data Retention
We retain your information for as long as necessary to provide MediaSocio, maintain your account, meet legal or accounting obligations, resolve disputes, prevent fraud or abuse, and enforce our agreements.
When your account is deleted, we will delete or anonymize personal information where reasonably possible, unless retention is required by law or legitimate business needs.
9. Data Deletion Requests
You may request deletion of your MediaSocio account and associated personal data by contacting us at [email protected].
You may also disconnect connected social media accounts from your MediaSocio dashboard at any time.
When we receive a valid deletion request, we will take reasonable steps to delete your personal data from active systems, subject to legal, security, fraud prevention, backup, and accounting requirements.
10. Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, request portability of your data, withdraw consent, or opt out of marketing communications.
To exercise these rights, contact us at [email protected].
11. International Data Transfers
MediaSocio may process and store information on servers located outside your country of residence. By using MediaSocio, you understand that your information may be transferred to and processed in countries with different data protection laws.
Where required, we take reasonable steps to protect personal data during international transfers.
12. Children’s Privacy
MediaSocio is not intended for children under the age of 13, or the minimum age required by applicable law in your jurisdiction.
We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child without proper consent, we will take steps to delete it.
13. Third-Party Links
MediaSocio may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or policies of third-party services.
You should review the privacy policies of any third-party services you use.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. If the changes are significant, we may notify users through email, dashboard notice, or another appropriate method.
Continued use of MediaSocio after changes means you accept the updated Privacy Policy.